*
Birthday Parties
Birthday Party Bookings
Bookings (Extra Dates/Time Required)
Bookings (Inside and Outside Excl. Pools)
Bookings (Swimming Pools)
Children's Activities
Climb
Climbing
Climbing Bookings
Clubs, Schools, Events & Facilities Hire
Clubs, Schools, Events, Birthday Parties & Facilities Hire - IGNORE
Data Protection
Events
Events (Inside and Outside)
Everyone On Demand
Exit Survey
Facility
Facility Hire
Fitness
Fitness Membership Cancellation Enquiry Survey
FSL Southwark
General Fitness
Golf
GP Referral
Health & Wellbeing Membership
Health Related Questions
Ice
Injury and Recovery
Join Online
Log in queries
Membership
Mobile App
Nutrition
Other (Ask and Expert)
Other Enquiry
Other Feedback
Poole – Gymnastics
Poole – Trampolining
Refunds
School Bookings (Inside & Outside)
Service
Setting Realistic Goals
Skiing
Spa (inc. Hydrotherapy)
Swim Lessons Cancellation Enquiry Survey
Swimming - Memberships and Casual
Swimming / Diving Lessons
Tag Active
Tennis
test k
Update my Direct Debit Bank Details
Weight Management
Weight Management Scheme
Please select
*
Can you swim? (Are you able to swim from one end of the pool to the other)
Yes
No
*
Are you a Southwark resident?
Yes
No
*
How old are you?
Under 16
Between 16 and 60
Over 60
*
Sub Category
I'm unable to log in to my profile area or the Everyone Active App
7 Day Guest Pass
Diving – Awards 1 -7
12 Month Review
12 month review not completed
12 Week Review
12 Week Review
12 week review not completed
14 Day Money Back Guarantee
14 Day Money Back guarantee
14 Day Money Back guarantee
2 Week Non-Attendance
3 x 30 Minute PT Sessions – App
3 x 30 Minute PT Sessions – NMJ
3 x 60 Minute PT Sessions – App
3 x 60 Minute PT Sessions – NMJ
6 Month Review
6 month review not completed
6 Week Review
6 week review not completed
Active prospect
Additional Details
Administration
Adopt a School/Club
Adult & Child
Adult Lessons
Annual Member - Not Wanting to Renew
Annual Member – Not Wanting To Renew (Reason)
Annual Member – Wants to Renew
Annual Membership Expiring
App Referral
Apprenticeships
Assisted Membership Application
Assisted Membership Enquiry
Birthday Lead
Birthday Lead
Booking Issue
Brochure Request
Cancellations sales campaign
Care Experienced (16-25 years old)
Cared for Children (0-10 years old)
Cared for Children (11-15 years old)
CH&W – Existing Member Evidence
CH&W – New Member Evidence
Change My Bank Details (Secure Link Will Be Sent Upon Submission)
Change My Membership
Changes
Children's Activities
Christmas Parties
Class size
Classes
Classes
Clicked not joined
Clicked not joined
Climb Membership
Clubs
Concession Membership Proof
Contact GP
Corporate
Corporate Guest Pass
Courses
COVID-19
Crash Courses
Data Removal
DD member. Spa add on for +£5 per month
Diving – Adults
Diving – Squads
Diving – Stages 8 -10
EASL prospect attended family swim
EASL prospect U11 attended family swim
Enquiry
Enquiry
Enquiry
Enquiry
Enquiry
Enquiry
Enquiry
Enquiry
Enquiry
Enquiry
Enquiry
Enquiry
Enquiry
Enquiry
Enquiry
Enquiry 2
Enter / Amend Email Address
Enter / Amend Email Address
Enter/Amend Email Address
Events
Events
Everyone is Family
Exercise Motivation Survey
Existing EASL prospect aged 7+
Existing EASL prospect aged U4
Existing EASL prospect aged U7
Exit / Leaver Call
Facility Offer
Family and Friends
Financial or personal reasons
Financial or personal reasons
Free Personal Training Session – NMJ
Friend referral
Friend Referral
General booking query
GI Sessions
Gift Vouchers
Guest Pass
Gym
Gym
High Casual User
High users prospects sales campaign
Holiday Activities
How Do I Book A Session
How do I book a session?
How do I join on a Swimming Membership?
How do I join on Swimming Lessons?
I am Happy
I am moving away
I am not Happy
I am unhappy with the available activities
I am unhappy with the opening hours
I am unhappy with the standard of customer service received
I am unhappy with the standard of facilities
I am unhappy with the standard of facilities (cleanliness, maintenance, equipment)
I cancelled by mistake
I don't seem to be able to access Sports Passport
I don't seem to be able to join online
I don't seem to be able to login to my account
I had an issue with the membership administration
I had an issue with the membership administration
I have health concerns that limit or stop me exercising
I have not achieved my goals and have lost motivation
I want to speak to someone about my current lessons
I want to speak to someone about my current lessons
I'd like a refund
I'd like a refund
I'd like to cancel my direct debit membership
I'd like to cancel my direct debit membership
I'd like to cancel my Membership
I'd like to change my bank details (secure link will be sent upon submission)
I'd like to change my bank details (secure link will be sent upon submission)
I'd like to change or upgrade my membership
I'd like to freeze my golf membership
I'd like to freeze my membership
I'd like to freeze my Swimming membership direct debit
I'd like to transfer my lesson day or time
I'm happy with my child's ability
I'm unable to log in to my profile area or the Everyone Active App (NA)
I'm unhappy with my child's progress
I’d like to transfer my course day or time
Inactive prospect
InBody
Initial Application Form
Initial Consultation
It's about something else
It's about something else
Job Opportunities
Join
Joined yesterday
Joined yesterday
Junior Membership
Lapsed users sales campaign
Lessons run through the school holidays
Live Events
Log In, Bookings and Password Issues
Log In, Bookings and Password Issues
Log In, Bookings and Password Issues
Log In, Bookings and Password Issues
Log In, Bookings and Password Issues
Log In, Bookings and Password Issues
Log In, Bookings and Password Issues
Log In, Bookings and Password Issues
Log In, Bookings and Password Issues
Log In, Bookings and Password Issues
Log In, Bookings and Password Issues
Login/Profile Issue
Medical issues or long term health conditions
New EASL prospect aged 7+
New EASL prospect aged U7
New prospect aged 11-15
New prospect aged 16-22
New prospect aged 23-59
New prospect aged 60+
No status
Non-Users Phone Call
Not re-enrolled
Occasions
On The Beach Lead
Other
Other
Other
Other
Other Data Protection Request
Parent of child who joined EASL yesterday not on a fitness membership
Parkinson’s UK
PAYG GP Referral Sale
Personal Training
Personal Training Add On
PIF member. Spa add on for +£50 per year
Pool
Pre School
Profiling Form
Profiling not completed
Prospect new to the database yesterday not on a fitness membership
Prospect previously cancelled EASL
Re-join offer 6 months half price
Referring Practitioner Enquiry
Reinstate (membership not yet expired)
Reinstate (membership not yet expired/cancelled in error)
Retention Phone Call
Rookie Lifeguard
Schools
Senior Membership
Small Group Training
Soft play attendee
Stage 1
Stage 10
Stage 2
Stage 3
Stage 4
Stage 5
Stage 6
Stage 7
Stage 8
Stage 9
Stop Marketing Communications
Subject Access Request
Swimming lesson parents sales campaign
Swimming Lessons
This week’s cancellations
Toning & Wellness Suite
Training
Treatment Offer
Ukrainian Refugee (0-10 years old)
Ukrainian Refugee (11-15 years old)
Ukrainian Refugee (16+ years old)
Update my bank details
Vita Referral
Weddings
YOU+ Member Phone Call
Please select
*
Do you have a disability?
Yes
No
*
Please confirm if you have any of the following disabilities, so we can adapt our service accordingly.
Hearing (e.g. deaf, partially deaf or hard of hearing)
Vision (e.g. blind or partially sighted)
Physical/Mobility (e.g. wheelchair user, arthritis, multiple sclerosis, etc.)
Mental Health (lasting more than a year e.g. severe depression, schizophrenia, etc.)
Learning Difficulties (e.g. dyslexia, dyspraxia, etc.)
Memory Problems (e.g. alzheimer's, etc.)
Health/Other:
*
Does your disability affect you participating in physical activities, such as swimming?
No
Yes, limited a little
Yes, limited a lot
*
Select preferred days of the week.
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Day
*
:
Question is required
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